Rep I - Business Operations
TransUnion (company site, opens in a new tab)1–3 yrsChennaiOn-siteDirect career pageEst. 3–5 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Handle consumer dispute and email operations related to credit reports, scores, and personal disputes.
- Respond to consumer queries and complaints accurately within SLA, drafting responses with selective use of templates.
- Interact regularly with member banks and direct consumers to resolve disputes, escalate sensitive issues, and prepare credit reports based on complaint analysis.
Minimum Requirements
- Minimum Graduate degree in any stream.
- 1-3 years of experience in banking operations or BFSI industry.
- Excellent verbal and written English communication skills; good command of spoken Hindi with ability to comprehend written complaints in Hindi is an advantage.
- On-site work mandatory at assigned TransUnion office; willingness to work weekends, holidays, and extended shifts as needed.
Ideal Candidate Profile
- Experience handling escalation or complaint desks in banking or insurance products, preferably in credit bureaus.
- Ability to work in a fast-paced environment handling workload with flexibility and strong problem-solving skills.
- Demonstrated customer-centric service attitude with analytical and creative problem-solving capabilities.