Citrix Cloud Engineer I ( Citrix ) - IN
Rackspace Technology (company site, opens in a new tab)RemoteDirect career pageEst. 6–12 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide advanced technical support and own resolution of complex customer issues in Citrix Cloud and related environments, ensuring continuous customer updates.
- Administer and maintain Windows Server environments including Active Directory, GPO, DNS, DHCP, Certificate Services, FSLogix, and Citrix Profile Management.
- Develop tools, processes, playbooks and mentor support teams to improve customer experience and operational efficiency.
Minimum Requirements
- Experience required: Not explicitly mentioned in the JD.
- Technical proficiency in Citrix Cloud infrastructure, Windows Server administration, Active Directory, Group Policies, DNS, DHCP, Certificate Services, FSLogix, and Citrix Profile Management.
- Ability to support customers via phone, ticketing system, and automation tools.
- Not explicitly mentioned: notice period, educational qualification, or location constraints.
Ideal Candidate Profile
- Experienced in managing complex multi-day troubleshooting and resolution efforts in enterprise cloud/support environments.
- Capable of creating and improving operational tooling and documentation to enhance team performance and customer satisfaction.
- Proactive in identifying potential customer pitfalls and advising alternative solutions focused on stability and security.