Service Delivery Manager – SAP MES
Airbus (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 25–45 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end delivery and operational leadership of SAP MES services including SAP ME, MII, and Digital Manufacturing to ensure high availability of shop-floor applications.
- Define, monitor, and exceed SLAs/KPIs while leading incident, problem, and change management processes based on ITIL best practices.
- Act as primary liaison with manufacturing plant leads and business stakeholders; lead and mentor SAP MES support consultants focusing on continuous improvement and automation.
Minimum Requirements
- Experience: Extensive experience in IT Service Delivery Management supporting SAP MES environments (SAP ME, SAP MII).
- Technical Skills: Knowledge of incident, problem, and change management using ITIL best practices; ability to manage P1 incidents effectively.
- Work Experience Required: Not explicitly mentioned in the JD.
- Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in bridging technical operations and stakeholder management within manufacturing IT landscapes involving SAP MES.
- Capable of leading both operational teams and strategic initiatives to improve service delivery and minimize downtime in critical manufacturing environments.
- Strong communicator able to engage with senior executives and translate technical details into business impact and value.