Cloud Engineer II
Jobgether (company site, opens in a new tab)4–5 yrsRemoteDirect career pageEst. 10–18 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and support AWS cloud infrastructure across production and non-production environments ensuring availability, performance, and security.
- Investigate and resolve Level 2 technical incidents involving medium to complex infrastructure issues; perform root cause analysis and implement preventive measures.
- Own technical tickets and service requests while collaborating with global customers and cross-functional teams to meet SLAs and support incident, problem, and change management.
Minimum Requirements
- 4–5 years of hands-on experience in AWS cloud infrastructure support and operations.
- Mandatory AWS Certified Solutions Architect – Associate certification.
- Proven experience in production AWS environments, preferably in managed services or enterprise support.
- Experience with ITSM tools like ServiceNow or Jira Service Management; strong understanding of Linux/Windows OS troubleshooting and cloud networking concepts.
Ideal Candidate Profile
- Experienced in independently handling medium to complex AWS infrastructure incidents and break-fix scenarios within enterprise or managed service contexts.
- Comfortable engaging directly with international customers across different time zones for incident resolution and service delivery.
- Demonstrates strong ownership and accountability in a 24/7 support environment, effectively managing priorities and minimizing escalations.