BMC Helix ITSM /CMDB Platform Administrator
TransUnion (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 10–18 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Administer, maintain, and support BMC Helix ITSM, CMDB/Asset Management, and MIR3 (OnSolve) critical communication platforms ensuring stability, performance, and compliance with service level objectives.
- Design and develop integrations, automations, and SQL reports to enhance ITSM capabilities and operational efficiency.
- Oversee CMDB data integrity through lifecycle management, audits, and configuration item reconciliation and support ITIL-aligned process enablement and platform governance.
Minimum Requirements
- Experience administering BMC Helix ITSM, Remedy ITSM, or ServiceNow platforms.
- Strong SQL development and reporting skills; experience with REST APIs and automation development.
- Knowledge of ITIL processes and service management best practices.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in enterprise ITSM platform administration with hands-on technical development skills for integrations and automation.
- Familiar with CMDB architecture, data governance, and managing configuration item lifecycle in a global enterprise environment.
- Capable of managing critical communication tools and collaborating across business continuity and incident management teams.