Benefits Associate - Global Benefits
Alcon (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 4–7 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Tier-1 support for benefits inquiries and transactions across assigned countries or populations, including enrollments, changes, terminations, and vendor coordination.
- Perform reconciliation tasks such as colleague census, eligibility, pension contribution, invoice, and premium reviews to ensure accuracy of records and payments.
- Execute assigned benefits administration responsibilities accurately and timely, escalating complex or non-routine issues to senior team members or vendors as appropriate.
Minimum Requirements
- Education: High School diploma or associate's degree.
- Experience: Entry-level role; prior experience in customer service, HR operations, benefits administration, payroll support, or administrative work is preferred.
- Proficiency in English communication (read, write, speak) required.
- Work Experience Required: Entry-level position; prior relevant experience preferred but not mandatory.
Ideal Candidate Profile
- Comfortable working with data, reports, and business software like Excel and Word to analyze discrepancies and support benefits processes.
- Able to communicate clearly with colleagues, vendors, and internal stakeholders across multiple channels and regions with guidance.
- Capable of following structured processes and escalation paths while managing multiple tasks to meet service-level expectations in a service center environment.