Principal Engineer - Network
Insight Enterprises (company site, opens in a new tab)7+ yrsGurugramOn-siteDirect career pageEst. 18–30 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide senior-level technical escalation and engineering support for enterprise network environments, ensuring SLAs are met.
- Lead problem management efforts including root cause analysis to reduce incident volumes and report on system health.
- Mentor and coach junior engineers, develop service catalog and knowledge articles to enable independent incident resolution.
Minimum Requirements
- Bachelor’s degree in IT, Network Engineering, or related field required.
- 7+ years of technical support experience with enterprise networking vendors such as Cisco, Juniper, Palo Alto, Fortinet, Aruba, F5.
- Expertise with technologies like routing, switching, firewalls, VPN, SD-WAN, MPLS and proficiency in Cisco IOS, Aruba Central, FortiManager, Cisco Meraki, and Palo Alto Prisma.
- Must hold or be working towards professional certifications like CCNP; on-call rotation availability and ability to work US aligned night shifts in Delhi NCR, Hyderabad, Bangalore, or Pune.
Ideal Candidate Profile
- Experienced in managing complex enterprise network environments with multi-vendor setups and varied network technologies.
- Comfortable operating as a senior escalation point and mentor within ITIL-based service management processes.
- Ability to analyze problem trends and lead remediation efforts to improve network service reliability and client satisfaction.