Product Stream Lead - Payment Exceptions & Investigations
Commonwealth Bank of Australia (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 30–55 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead the product vision, strategy, and roadmap for payment exceptions and investigations across domestic and international payments, focusing on building a reusable, intelligent orchestration capability.
- Own prioritization and investment trade-offs for cross-squad initiatives targeting improved operational efficiency, risk reduction, and scalable product capabilities.
- Drive measurable outcomes such as resolution time, straight-through processing rate, customer update timeliness, and exception reduction while coaching and developing product management teams.
Minimum Requirements
- Significant product leadership experience leading complex products or value streams from strategy through execution.
- Strong payments expertise including domestic/international payments, payment ecosystems (NPP, BECS/Direct Entry, BPAY, RTGS/HVCS, SWIFT), and experience with payment exceptions and investigations (trace, recall, returns, repairs).
- Experience building or transforming workflow, servicing, or case-management products within regulated financial services.
- Education: Bachelor’s or Master’s degree in any stream. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in complex payments environments with focus on automation, straight-through processing, and operational risk controls.
- Skilled at aligning multiple stakeholders (Product, Tech, Operations, Risk) and balancing long-term vision with pragmatic delivery.
- Capable of leveraging emerging technology and AI responsibly to improve investigations, context-building, and next-best actions while maintaining explainability and compliance.