Director, IT Service Management
Workday (company site, opens in a new tab)15+ yrsPuneOn-siteDirect career pageEst. 50–70 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead ITSM platform strategy and establish IT product support standards organization-wide.
- Drive adoption of ITSM practices to achieve operational excellence, service maturity, and compliance adherence.
- Manage and develop a team responsible for IT service delivery platforms (e.g. ServiceNow), automation, and cross-functional IT operations transformation including vendor management.
Minimum Requirements
- 8+ years leadership experience in IT Service Management or Business Application Service Delivery in a large global organization.
- 8+ years experience leading globally distributed teams supporting 24x7 operations.
- 8+ years hands-on experience with ServiceNow platform.
- 15+ years technical experience in IT software development and operations.
Ideal Candidate Profile
- Experienced in transforming IT Operations practices and executing strategic roadmaps in cross-functional environments.
- Proven ability to lead and align multiple teams across IT and business units to deliver scalable, efficient ITSM solutions.
- Skilled in managing compliance/audit readiness, vendor relationships, and leveraging automation including AI to drive operational improvements.