Sr. Business Analyst - Superapp
Comviva Technologies Limited (company site, opens in a new tab)On-siteDirect career pageEst. 12–22 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead discovery workshops and translate complex business needs into detailed digital platform requirements and user stories.
- Define and optimize end-to-end digital customer journeys covering onboarding, commerce, payments, support, loyalty, and self-service channels.
- Collaborate cross-functionally to ensure solutions align with business objectives and customer experience goals, managing backlog, sprint planning, UAT, and post-launch analysis.
Minimum Requirements
- Strong business analysis and requirements management expertise in telecom digital channels including self-care, CRM, billing, order management, and customer lifecycle management.
- Experience in Super Apps, digital commerce platforms, and omnichannel customer experiences.
- Functional understanding of REST APIs, JSON, Swagger/OpenAPI, API orchestration, and Backend-for-Frontend architectures.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in Agile delivery methodologies with hands-on involvement in backlog refinement, sprint planning, and UAT management within telecom domain.
- Skilled in stakeholder management across business, digital, product, and technology teams for complex digital transformation projects.
- Product-oriented mindset focusing on ownership of customer journeys from requirements through production acceptance and measurable business impact.