RR-0384652 - Analyst I Infrastructure Services
DXC Technology (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 3.5–6 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and coordinate daily activities of onsite IT support team, including incident and service request prioritization and escalation handling.
- Provide and oversee onsite support for desktops, laptops, peripherals, Windows OS, Microsoft 365 applications, and troubleshoot hardware/software/connectivity issues.
- Manage service performance tracking, asset coordination, stakeholder and vendor communication, and ensure process compliance within onsite workplace support at Mumbai location.
Minimum Requirements
- Strong experience in onsite IT/end user computing/workplace support and team coordination/leadership.
- Proficient with Windows desktop/laptop support, Microsoft 365, hardware troubleshooting, IT asset lifecycle, and basic LAN/Wi-Fi connectivity troubleshooting.
- Working knowledge of ITIL-based service management processes and experience with enterprise ITSM/ticketing tools such as ServiceNow.
- Bachelor’s degree or diploma in IT, Computer Science, Engineering or related; ITIL Foundation preferred; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing onsite workplace IT support operations in large enterprise or regulated environments.
- Skilled in incident and escalation management with strong customer-facing and stakeholder communication abilities.
- Ability to drive continuous improvement, process compliance, and coordinate cross-functional teams including vendors and remote resolver groups.