Voice Specialist
Vonage (company site, opens in a new tab)5–8 yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Own configuration, testing, and ongoing optimization of global voice routing across API and Applications platforms.
- Monitor key voice quality metrics (ASR, NER, MOS, PDD) and drive improvements proactively and reactively.
- Investigate and resolve SIP-level issues, carrier degradations, and on-board new voice carriers with configuration validation.
Minimum Requirements
- 5 to 8 years of overall experience.
- Strong hands-on expertise with SIP protocol, voice routing platforms, and carrier interconnect.
- Proficiency in interpreting voice quality KPIs and ability to diagnose SIP-layer issues.
- Work Experience Required: 5 to 8 years. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in VoIP or cloud voice platforms such as Vonage RVE/GCS, FreeSWITCH, Kamailio, or equivalents.
- Capable of collaborating with cross-functional teams including carrier partners, product managers, and engineering.
- Comfortable working in an operational environment with on-call responsibilities and managing complex multi-region voice networks.