Senior SAP SD IS-Retail Functional Consultant (Support & AMS SME)
Kyndryl (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 20–35 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end support and configuration of SAP SD processes within retail and eCommerce environments, focusing on order-to-cash workflows including sales orders, billing, deliveries, and returns.
- Manage integration and troubleshooting between SAP SD and related modules/systems such as SAP FI, MM, Procurement, EWM, OMS, and external logistics providers to ensure business continuity.
- Drive incident resolution, root cause analysis, configuration changes, data migration, and continuous process improvements aligned with retail business objectives and compliance requirements.
Minimum Requirements
- 10+ years of SAP Sales and Distribution (SD) experience with strong functional and support expertise.
- Experience in at least 1-2 SAP IS-Retail implementations and/or 3-4 SAP SD support engagements with SME-level responsibilities.
- Proven skills in SAP SD configuration (order types, pricing, billing, tax, shipping) and production support in retail and eCommerce contexts.
- Work Experience Required: 10+ years SAP SD; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Expertise in SAP SD within large retail or omnichannel environments, including support for store sales, DTC, dropship, click-and-collect, and customer returns.
- Strong troubleshooting and analytical abilities to resolve complex production and integration issues independently using SAP tables, debugging, and SAP Notes.
- Experience working in large-scale Application Management Services (AMS) or support organizations with knowledge of governance, audit, and data privacy requirements.