Lead Fraud & Claims Operations Representative
Wells Fargo (company site, opens in a new tab)4+ yrsHyderabadOn-siteDirect career pageEst. 8–16 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead complex fraud and claims account reviews involving elevated risk and significant loss exposure across multiple channels and products.
- Coordinate and facilitate fraud and claims activities, including work prioritization, coaching, and issue resolution among teams.
- Drive process and control improvements and provide specialized expertise to resolve complex fraud and operational control issues.
Minimum Requirements
- 4+ years of customer service support experience or equivalent through work, training, military experience, or education.
- Experience in fraud detection and investigation, including credit card fraud, identity theft, and fraud and claims operations.
- Ability to handle lead-level responsibilities such as work coordination, guidance, coaching, and issue resolution.
- Strong critical thinking and problem-solving skills with ability to research and resolve complex fraud or claims cases.
Ideal Candidate Profile
- Experienced in prioritizing complex cases and analyzing data to identify fraud patterns, anomalies, and risk indicators.
- Proficient in collaborating across functional teams to manage fraud and claims issues and improve operational effectiveness.
- Demonstrates specialized knowledge of fraud risk, operational controls, and customer service practices within financial services.