Sr Analyst I Infrastructure Services
DXC Technology (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 6–10 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Administer and maintain the ServiceNow SAM Pro application including configurations, workflows, business rules, and scripts to meet business and operational needs.
- Monitor, troubleshoot and resolve technical issues related to SAM Pro integrations, data feeds, discovery sources, APIs, and software inventory data quality.
- Support SAM Pro upgrades, change management, regression testing, and deployment ensuring compliance with change controls and segregation-of-duties.
Minimum Requirements
- Experience with ServiceNow SAM Pro administration and configuration essential.
- Work Experience Required: Not explicitly mentioned in the JD.
- Familiarity with integration troubleshooting including APIs, data imports, and MID Server dependencies.
- Ability to support software asset management processes including reconciliation, entitlement, and reporting.
Ideal Candidate Profile
- Proficient in technical administration of complex SaaS applications with an emphasis on software asset management modules.
- Experienced in troubleshooting integration and data synchronization issues in IT asset management ecosystems.
- Comfortable working closely with multiple stakeholders including platform/infrastructure teams and SAM operations for cross-functional execution.