Lead Fraud & Claims Operations Representative
Wells Fargo (company site, opens in a new tab)4+ yrsHyderabadOn-siteDirect career pageEst. 8–14 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead resolution of complex fraud and claims cases involving high-risk, multi-channel, and high-dollar transactions.
- Provide day-to-day leadership, mentorship, and subject matter expertise to the fraud and claims team.
- Drive process improvements and contribute to resolving control deficiencies through cross-functional coordination.
Minimum Requirements
- 4+ years customer service support experience or equivalent (work, training, military, education).
- Expert knowledge of Reg E and VISA Operating Rules & Chargeback Guidelines.
- Minimum 2 years experience handling chargebacks.
- Work Experience Required: 4+ years customer service support or equivalent.
Ideal Candidate Profile
- Experienced in managing complex fraud/claims operations with focus on chargeback and regulatory compliance.
- Proven ability to lead, mentor, and provide expert guidance within fraud and claims teams.
- Skilled in process improvement initiatives and cross-team collaboration to enhance operational controls.