Associate Systems Engineer
Fidelity Investments (company site, opens in a new tab)1–3 yrsBengaluruOn-siteDirect career pageEst. 5–9 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide support and troubleshooting for Windows laptops/desktops, Apple Mac devices, iPhone/iPad, printers, and workplace peripherals.
- Resolve hardware, OS, application, access, and connectivity issues within SLAs, including incident documentation in ServiceNow.
- Maintain device health, security, compliance, and support technology rollouts and office changes.
Minimum Requirements
- 1 to 3 years of experience in End User Computing, desktop support, workplace technology, or IT infrastructure support.
- Hands-on experience supporting Windows and Apple macOS endpoints in an enterprise environment.
- Graduate degree or diploma in IT, computer science, or relevant discipline, or equivalent practical experience.
- Ability to work in shifts and coordinate with regional and global teams.
Ideal Candidate Profile
- Experienced in using enterprise endpoint-management tools like JAMF and Microsoft Intune or equivalents.
- Familiar with endpoint security controls (patching, encryption, antivirus/EDR) and Active Directory or Microsoft Entra ID for access management.
- Skilled at documenting incidents accurately and collaborating across internal and vendor teams to improve support processes.