Key Account Director - CRM - TMT
ServiceNow (company site, opens in a new tab)12+ yrsMumbaiOn-siteDirect career pageEst. 40–75 LPA
Posted 4h ago
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Job description
Structured overview of role & requirements
About This Role
- Drive CRM and Industry Workflow solutions adoption in Telecom, Media, and Technology verticals using ServiceNow's AI platform.
- Support territory strategy and account planning to identify CRM-led transformation opportunities and develop strategic transformation roadmaps.
- Engage with TMT leadership and stakeholders to position ServiceNow as a strategic platform and coach sales teams on CRM and industry solutions.
Minimum Requirements
- 12+ years in enterprise solution sales, technology sales, CRM sales, or similar customer-facing sales roles.
- Strong understanding of CRM solutions and enterprise business processes in TMT sector.
- Experience or critical thinking on integrating AI in business processes, including Generative AI and AI-powered automation.
- Willingness to travel 30–50% as required.
Ideal Candidate Profile
- Experienced in strategic consultative selling with stakeholder management in Telecom, Media, or Technology industries.
- Ability to lead complex solution sales emphasizing AI-powered CRM transformation and measurable business outcomes.
- Skilled in collaborating with cross-functional sales and solution consulting teams to drive sales and adoption.