Senior MS Engineer, Cloud-1
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 12–22 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide second-line support for medium complexity cloud infrastructure incidents and service requests, ensuring SLA compliance.
- Lead client escalations and execute change and maintenance activities with risk mitigation and approval processes.
- Collaborate with automation teams to optimize operations, coach L1 teams, and produce incident trend analysis to reduce ticket volume.
Minimum Requirements
- Experience in Windows Server Administration, Linux Server Administration, Virtualization, Server Hardware, and Storage Administration.
- Moderate experience in managed services and familiarity with ticketing tools like ServiceNow.
- Bachelor’s degree in IT/computing or equivalent work experience.
- Workplace type: On-site; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing and resolving cloud infrastructure issues in managed services environments with a focus on operational excellence.
- Capable of working under pressure, adapting plans to changing circumstances, and maintaining client-focused communication across diverse cultures.
- Demonstrates strong proactive problem identification and collaboration skills to improve service delivery and automate repetitive tasks.