ServiceNow Platform Support
Everpure (formerly Pure Storage) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end L2 incident resolution across ServiceNow modules including ITSM, HRSD, CMDB, and CSM, ensuring platform uptime and user satisfaction.
- Develop and release critical platform enhancements and maintenance updates within an agile scrum framework to support global operations.
- Conduct proactive problem and trend analysis to identify root causes and collaborate with L3 engineering to eliminate issues and improve platform health.
Minimum Requirements
- Certified System Administrator (CSA) in ServiceNow with demonstrated platform configuration and management skills.
- Strong technical diagnostics skills including JavaScript analysis, and enterprise API troubleshooting involving integrations like Workday and SAP.
- Work primarily from the Bangalore office; in-office attendance required unless on approved leave.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing enterprise ServiceNow ecosystems with hands-on ownership of L2 support and platform enhancement delivery.
- Comfortable working in a cross-functional, agile environment acting as a bridge between IT, business stakeholders, and engineering teams.
- Capable of structured problem solving and clear communication to both technical teams and business partners.