ServiceNow Platform Support
Everpure (formerly Pure Storage) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 10–20 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end Level 2 incident resolution for ServiceNow modules and enterprise integrations (Workday, SAP) ensuring high platform uptime.
- Develop, configure, and release platform enhancements within agile scrum framework to support continuous business operations.
- Conduct root cause analysis for recurring incidents, collaborate with L3 teams for platform improvements, and create technical documentation for operational readiness.
Minimum Requirements
- Certified ServiceNow System Administrator (CSA) required with proven platform configuration and security management skills.
- Strong technical troubleshooting skills including JavaScript and enterprise API integration diagnostics.
- Work location: Bangalore office (primarily in-office role).
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in handling complex ServiceNow platform incidents and running enterprise-level ITSM and integration support.
- Able to work collaboratively across cross-functional IT and business teams to deliver technical solutions and documentation.
- Comfortable participating in on-call rotations and responding to critical operational incidents outside normal hours.