Account Director - CRM - MRD
ServiceNow (company site, opens in a new tab)6+ yrsBengaluruOn-siteDirect career pageEst. 25–45 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Drive market success for ServiceNow's CRM and Industry Workflow solutions in Manufacturing, Retail, and Distribution sectors, focusing on CRM-led digital transformation and AI integration.
- Identify and develop CRM opportunities within the Global Capability Centre ecosystem by engaging with leadership and stakeholders to position ServiceNow as a strategic platform.
- Partner with sales and consulting teams to plan territory strategies, coach teams on CRM capabilities, and build strategic customer and technology leader relationships to drive solution adoption.
Minimum Requirements
- 6+ years of experience in enterprise solution sales, technology sales, CRM sales, or related customer-facing sales roles.
- Strong understanding of CRM solutions, AI concepts (including Generative AI, Agentic AI), and their application in enterprise business processes.
- Experience with Manufacturing, Retail, and Distribution industry business processes and digital transformation priorities.
- Willingness to travel 30–50%; Work Experience Required: 6+ years relevant experience.
Ideal Candidate Profile
- Experienced in consultative and complex solution selling with strong stakeholder management skills across technical and business teams.
- Demonstrates strategic thinking in integrating AI-driven automation and workflow orchestration to enhance customer engagement and operational efficiency.
- Familiar with the GCC ecosystem's role in global enterprise transformation and comfortable collaborating across diverse sales, consulting, and partner teams.