Yardi Functional Consultant
Apex Group (company site, opens in a new tab)GujaratOn-siteDirect career pageEst. 8–14 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end Yardi application support operations for US-region projects, including managing support ticket lifecycle with SLA adherence.
- Coordinate support team workloads and interface with clients and internal stakeholders to resolve issues and implement system updates.
- Prepare and present MIS reports on ticket trends, SLA compliance, and recommend process improvements to clients and leadership.
Minimum Requirements
- Bachelor's degree in Finance, Business Administration, Information Systems, or related field.
- Experience in Yardi support, application support, or support management role with strong knowledge of Yardi property management and accounting solutions.
- Hands-on experience using ITSM tools such as Jira, ServiceNow, Zoho, or ManageEngine.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing client-facing support teams and handling client escalations within property management or finance operations domains.
- Technical proficiency with Yardi applications across modules like Commercial, Residential, Retail, Investment Management, and support for property/financial management.
- Strong analytical and stakeholder management skills with ability to improve support workflows and maintain SLA compliance in fast-paced environments.