Application Support Engineer
Zact (company site, opens in a new tab)2–4 yrsBengaluruRemoteDirect career pageEst. 6–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own and independently handle tier-1 and tier-2 support tickets during US banking hours for a GCP-hosted commercial card and payments platform.
- Investigate production issues using GCP Cloud Logging and MySQL read-only queries, performing hands-on troubleshooting and escalating with structured analysis when needed.
- Provide clear, professional communication to US bank clients, document all incident investigations, and maintain/improve support runbooks and knowledge base.
Minimum Requirements
- 2–4 years experience in application support, technical support, or IT operations.
- Proficient in writing and interpreting complex SQL SELECT queries (joins, subqueries, conditions) for production data investigation.
- Experience using cloud log platforms such as GCP Cloud Logging, Splunk, Kibana, or equivalent for troubleshooting production issues.
- Located in India and able to work US business hours (Eastern or Central preferred); 100% remote work option available.
Ideal Candidate Profile
- Experienced in supporting microservices-based architectures with ability to trace errors across services using correlation IDs.
- Comfortable handling client-facing communication in regulated, audit-sensitive fintech or banking environments with SLA commitments.
- Methodical investigator able to systematically troubleshoot and document findings, while working independently and managing shift responsibilities.