06P- Service coordinatior
Kyndryl (company site, opens in a new tab)5+ yrsChennaiOn-siteDirect career pageEst. 8–14 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Coordinate and manage service requests ensuring timely resolution and communication with customers.
- Manage Service Support processes including Incident, Problem, and Change Management, ensuring process compliance and driving service improvements.
- Oversee incident recovery by driving the incident bridge, integrating resolution plans, conducting post-resolution reviews, and communicating status of high-priority incidents.
Minimum Requirements
- Minimum 5 years of experience in IT disciplines such as desktop services, network support, applications, security, or IT management.
- Experience in incident management, SLA/Service Management, customer service, and customer communications.
- Capability to work across infrastructure and application platforms and interact with end users and senior management.
- ITIL certification is preferred but not explicitly mandatory.
Ideal Candidate Profile
- Experienced in both technical support and managing IT service delivery processes with a focus on incident and problem management.
- Strong communicator capable of managing cross-functional teams and maintaining ongoing customer communications during service incidents.
- Capable of driving process improvement initiatives based on monitoring and addressing trends affecting service effectiveness.