Sr. Technical Support Engineer
CrowdStrike, Inc. (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 25–45 LPA
Posted 4h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide 24x7 global technical support to CrowdStrike customers including troubleshooting, root cause identification, and resolution of product issues.
- Collaborate with internal teams (Product, Engineering) to address customer escalations and facilitate bug fixes or feature enhancements.
- Create and share knowledge articles; mentor and train team members; may work shifts and holidays as required.
Minimum Requirements
- Experience in product technical support role supporting global enterprise customers.
- Strong troubleshooting skills at application and OS level (Windows, Linux, or Mac) including memory, network IO, registry, and debugging tools.
- Proven experience utilizing AI technologies to enhance decision-making and workflows.
- Outstanding oral and written communication skills.
Ideal Candidate Profile
- Comfortable working in fast-paced, dynamic customer support environments with high ownership of customer issues.
- Technical expertise in one or more specialization domains such as SIEM/SOAR, Identity Management, or Cloud Technologies with relevant hands-on experience.
- Experience collaborating across product and engineering teams to resolve complex technical problems and improve product offerings.