Associate - Leasing - Central Operations - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM
Tata Capital Limited (company site, opens in a new tab)MaharashtraOn-siteDirect career pageEst. 4–7 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage all branch operations activities ensuring timely resolution of customer queries to support Retail Loan Product processes.
- Ensure service deliverables and query resolutions meet defined turnaround times (TAT), including training team on policy and process changes.
- Coordinate system issue resolution and compliance activities, including repricing updates based on RBI/business inputs and auditing query resolution.
Minimum Requirements
- Graduate in any discipline.
- Work Experience Required: Not explicitly mentioned in the JD.
- Must be proficient in managing operational processes with adherence to TAT and compliance standards.
- Experience working with RBI guidelines and internal/external audit processes preferred but not explicitly mandatory.
Ideal Candidate Profile
- Experienced in operations management within retail loan or banking environments with a focus on customer query resolution and compliance.
- Demonstrates ability to manage team performance, process improvements, and coordinate cross-functional communication (e.g., with system teams).
- Comfortable working under regulatory frameworks like RBI and capable of performing impact analysis and system updates based on business directives.