Operations Lead, Sellside Delivery
Google (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 20–40 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage global operations for Sellside, ensuring SLA adherence, high-quality resolutions, and 24/7 follow-the-sun coverage.
- Identify and resolve operational bottlenecks through proactive measures and root-cause analysis to stabilize delivery and optimize quality.
- Analyze data and collaborate with cross-functional teams to troubleshoot problems, implement solutions, and support resource allocation decisions.
Minimum Requirements
- Bachelor's degree or equivalent practical experience.
- Minimum 5 years experience in client-facing roles within a service delivery organization involving stakeholder relationship management.
- Experience in identifying process issues and working with cross-functional teams to create solutions.
- Proficiency in data analysis tools (e.g., SQL, dashboards) and using data to drive operational decisions.
Ideal Candidate Profile
- Experienced in managing operations with a focus on maintaining SLAs and quality in a global, fast-paced environment.
- Skilled at cross-functional collaboration, particularly with product, engineering, and partner teams to optimize workflows and tooling.
- Familiar with the online advertising ecosystem including programmatic platforms or publisher monetization.