Billing Analyst & NOC
Astreya (company site, opens in a new tab)1–3 yrsHyderabadOn-siteDirect career pageEst. 2.8–5.5 LPA
Posted 0m ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and provide L1 support for network infrastructure, including real-time incident triage and initial troubleshooting using monitoring tools (SolarWinds, Nagios, Zabbix).
- Conduct detailed billing data audits, reconcile network usage with billing data, identify and resolve billing discrepancies, and prepare revenue assurance reports.
- Escalate unresolved technical issues to higher-level engineering teams with clear documentation while supporting 24/7 operational shifts.
Minimum Requirements
- 1-3 years of experience in L1 NOC, Technical Support, or Telecom Billing/Data Analyst role.
- Bachelor’s degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.
- Strong understanding of networking fundamentals (OSI layers, TCP/IP, DNS, DHCP, VPN, VLANs, basic OSPF & BGP, subnetting).
- Willingness to work 24/7 shifts including weekends; familiarity with network monitoring and ticketing tools required.
Ideal Candidate Profile
- Experienced in operational roles combining network monitoring with billing analysis, indicating strong multitasking and cross-domain ability.
- Comfortable working in high-pressure, 24/7 environments with cross-functional teams globally.
- Technically proficient with networking protocols and billing systems, with a focus on accuracy and documentation.