Global Service Manager AMS - Critical Platform Operations
Sandoz (company site, opens in a new tab)10+ yrsTelanganaOn-siteDirect career pageEst. 25–40 LPA
Posted 23h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the availability, performance, capacity, and recoverability of critical platforms across application, infrastructure, database, cloud, and integration layers.
- Lead P1 and P2 incident recovery and coordinate cross-functional teams, vendors, and partners for timely resolution and communication.
- Drive problem management, operational readiness for releases, continuous service improvement, compliance remediation, and platform resilience enhancements to meet SLA/SLO and availability KPIs.
Minimum Requirements
- Bachelor's degree in Computer Science, IT, Engineering, or related discipline.
- ITIL Foundation or equivalent IT Service Management certification mandatory.
- Minimum 10 years in IT with at least 5 years in Application Service Management, Platform Operations, or Managed Services, supporting global high-availability business-critical applications.
- Work Experience Required: 10+ years IT including 5+ years in related platform/AMS roles.
Ideal Candidate Profile
- Experienced in managing business-critical IT platforms in complex, global environments with multiple stakeholders including vendors and technology partners.
- Strong expertise in ITIL processes such as Incident, Problem, Change, Release, and Service Level Management, with proven operational leadership in critical incident scenarios.
- Knowledgeable in automation, disaster recovery, cyber security controls, vulnerability and access management, with demonstrated ability to drive continuous improvement based on data analytics and KPIs.