Global Service Manager AMS - Critical Platform Operations
Sandoz (company site, opens in a new tab)10+ yrsTelangana, Uttar PradeshOn-siteDirect career pageEst. 25–45 LPA
Posted 23h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and ensure availability, performance, capacity, and recoverability of critical global platforms across multiple technology layers.
- Lead Priority 1 and Priority 2 incident recovery and problem management activities, driving root cause analysis and corrective action implementation.
- Drive continuous service improvements by managing change, risks, and compliance while meeting agreed SLA/SLO and performance KPIs.
Minimum Requirements
- Bachelor's degree in Computer Science, IT, Engineering, or related field.
- ITIL Foundation or equivalent IT Service Management certification.
- 10+ years IT experience including minimum 5 years in Application Service Management, Platform Operations, or Managed Services in complex global environments.
- Experience managing cross-functional teams and vendors during critical incidents and operational activities.
Ideal Candidate Profile
- Experienced in supporting high-availability, business-critical global applications with strong knowledge of ITIL processes and service management.
- Skilled in driving operational readiness, disaster recovery testing, automation, and vulnerability management in regulated or complex environments.
- Able to analyze operational KPIs and performance data to enable data-driven decisions and continuous service improvement.