Associate Quality Complaints
Amgen (company site, opens in a new tab)3–4 yrsHyderabadOn-siteDirect career pageEst. 8–12 LPA
Posted 0m ago
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Job description
Structured overview of role & requirements
About This Role
- Own and implement the end-to-end global complaint process and management system ensuring compliance with quality operating standards and procedures.
- Conduct and evaluate complaint investigations related to customer feedback, including determining need for critical issue escalation.
- Manage complaint records, ensure quality of data, and support document review/approval processes within quality management systems.
Minimum Requirements
- Bachelor’s with 3-4 years or Master’s with 2-4 years in Pharma/Life Sciences/Biotechnology/Engineering experience.
- Prior experience handling product quality complaints in pharma or medical devices industry is mandatory for engineering graduates.
- Proficiency in quality management systems and MS Office applications.
- Work Experience Required: 2-4 years as specified based on education level.
Ideal Candidate Profile
- Experienced in biotech, pharmaceutical, or medical device quality/manufacturing environments.
- Able to manage workload to deadlines within a matrixed organizational structure involving site, functional, and senior leadership.
- Strong understanding of QMS, manufacturing/testing processes, and document control systems like Amgen CDOCS.