Sr Customer Success Manager
Almabase (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 22h ago
Reach people at Almabase
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Almabase you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own and drive the complete post-sales customer journey for Almabase's largest enterprise customers including onboarding, adoption, retention, and advocacy.
- Manage relationships with senior stakeholders (Directors, VPs), delivering measurable alumni engagement and fundraising outcomes, and conducting strategic Quarterly Business Reviews (QBRs).
- Own customer health, retention strategy, risk mitigation, NPS, and identify expansion opportunities while mentoring other Customer Success Managers and improving customer success processes.
Minimum Requirements
- Minimum 3+ years experience in B2B SaaS Customer Success with at least 1 year managing US-based customers across time zones.
- Strong written and verbal communication skills for senior stakeholder engagement.
- Experience with AI tools to improve workflows and customer success processes.
- Work Location: Bangalore office with hybrid policy (office 2 days/week, 3-4 days onboarding); Work Timing: US hours 8am-5pm EST.
Ideal Candidate Profile
- Experienced managing complex, multi-stakeholder enterprise accounts in a SaaS environment focused on measurable customer outcomes.
- Skilled at building trust with senior executives and influencing strategic conversations with a consultative approach.
- Proactive in leveraging AI and analytic aptitude for problem-solving, driving customer success scalability, and improving playbooks and processes.