Assistant Manager - Operations - Insurance - Australian Shift
WNS Global Services (company site, opens in a new tab)5+ yrsPuneOn-siteDirect career pageEst. 6–10 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage daily team operations including task assignment and ensuring SLA compliance.
- Coach and mentor team members, support onboarding, and handle escalations effectively.
- Collaborate with management to meet operational goals and implement process improvements.
Minimum Requirements
- Minimum 1 year experience in General Insurance with knowledge in Underwriting or Broker Collection and Credit Control.
- Overall minimum 5 years experience in customer service area.
- Graduate degree required with minimum 2 years experience in service industry.
- Strong leadership, communication, analytical skills, and ability to work under pressure.
Ideal Candidate Profile
- Experienced in insurance operations with a focus on Broker Collection or Credit Control.
- Proven ability to lead and develop teams while meeting operational targets and managing escalations.
- Detail-oriented with strong organizational and problem-solving skills suited to a customer-centric environment.