Manager - Customer Relationship Platform (Salesforce) Operations
Novartis (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 12–20 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as a liaison between country business teams (Sales, Medical, KAM) and global CRM product teams to represent local business needs in CRM design and rollout planning.
- Validate and align business requirements with global CRM product scope, ensuring local priorities and standardized solutions are reconciled.
- Support CRM adoption and change enablement by collaborating with change/training teams and driving business engagement and user preparedness.
Minimum Requirements
- Functional expertise in CRM platforms, specifically Veeva CRM or Salesforce Life Sciences Cloud.
- Understanding of pharma commercial operations including Sales, Medical, and Key Account Management (KAM).
- Experience in stakeholder management and influencing across business and global product teams.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Has strong CRM functional expertise combined with deep understanding of pharma commercial business processes.
- Experienced in driving user adoption and change initiatives in multi-geography, cross-functional environments.
- Capable of bridging local business expectations with global standardized CRM solutions, supporting informed decision-making.