Manager - Customer Relationship Platform (Salesforce) Operations
Novartis (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 14–28 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Act as liaison between country business teams and global product teams to ensure local CRM needs are met while promoting standardized CRM processes.
- Provide insights on CRM usage across Sales, Medical, and KAM teams and validate business requirements to align with global CRM design.
- Support CRM adoption and change enablement through collaboration with change/training teams to drive user engagement and rollout readiness.
Minimum Requirements
- Functional expertise in CRM platforms, specifically Veeva CRM or Salesforce Life Sciences Cloud.
- Deep understanding of pharmaceutical commercial operations including Sales, Medical, and Key Account Management (KAM).
- Strong stakeholder management and influencing skills with experience in driving CRM user adoption and change initiatives.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in working across cross-functional and multi-geography environments bridging local business needs with global CRM strategies.
- Demonstrates strong business acumen with ability to validate and align business requirements and influence decision-making at scale.
- Background in CRM transformation/migration programs and global rollout initiatives preferred but not mandatory.