Fraud Operations Senior Supervisor
Citi (company site, opens in a new tab)2–5 yrsPuneOn-siteDirect career pageEst. 8–14 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and develop a medium-sized team of Fraud Agents to meet performance metrics, ensure effective customer service, and make proper risk assessments to minimize fraud loss.
- Manage fraud operations projects/processes, analyze fraud trends and call volumes, and apply in-depth knowledge to resolve issues and improve procedures.
- Handle full supervisory responsibilities including staffing decisions, performance evaluations, mentoring, organizational change, and compliance enforcement to protect firm assets and reputation.
Minimum Requirements
- 2-5 years of relevant experience in Fraud Operations or Leadership role.
- Bachelor's/University degree or equivalent experience.
- Proficient in project and/or performance management, Microsoft Office, and communication skills.
- Work Experience Required: 2-5 years in relevant fraud operations or leadership role.
Ideal Candidate Profile
- Experienced in leading and developing teams within fraud operations, demonstrating strong supervisory and mentoring capabilities.
- Skilled in analyzing fraud trends and driving process improvements to enhance operational efficiency and reduce risk.
- Able to influence and communicate effectively across teams and stakeholders to enforce compliance and achieve operational goals.