Reporting Analyst (BI)
Concentrix Corporation (company site, opens in a new tab)2+ yrsHyderabadOn-siteDirect career pageEst. 4–7 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Design, develop, and maintain BI dashboards and reports using Power BI, Tableau, and Advanced Excel to track operational KPIs and SLAs.
- Extract, consolidate, and analyze data from multiple systems (WFM tools, CRM, ticketing, quality management) to provide actionable insights and support business reviews.
- Automate reporting processes and deliver data-driven recommendations to improve operational performance and accuracy for internal leadership and clients.
Minimum Requirements
- Minimum 2 years experience in Business Intelligence, Reporting, Data Analytics, or MIS roles, preferably in BPO, Contact Centre, CX, or Operations environment.
- Proficiency in Power BI and/or Tableau, and advanced Excel skills including Pivot Tables, Power Pivot, and complex formulas.
- Bachelor’s degree in Business, Statistics, Computer Science, Engineering, or a related field.
- Location: Hyderabad, India; Full-time role.
Ideal Candidate Profile
- Experienced in operational performance analysis and KPI/SLA tracking within customer experience or contact center domains.
- Skilled in translating complex data into clear insights for cross-functional stakeholders including leadership and clients.
- Familiar with data governance, reporting automation, and collaborating with operations, workforce management, and quality teams.