Engineering Executive
JLL (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 4.5–7.5 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day Global Facilities Command Center operations including incident management, service requests, and remote monitoring across multiple locations.
- Ensure SLA compliance, timely escalation, and communication of incidents and alarms to stakeholders with accurate documentation and reporting.
- Coordinate work permits and prepare detailed operational reports and performance dashboards for internal teams and clients.
Minimum Requirements
- Diploma or bachelor’s degree in Engineering, Facilities Management, Technical Operations, or related discipline preferred.
- Relevant experience in engineering operations, facilities or technical helpdesk, command center operations, or incident management environment required.
- Mandatory rotational shift work availability including weekdays, evenings, nights, weekends, and holidays; 6-days-a-week schedule, on-site in Bengaluru.
- Working knowledge of incident management systems, helpdesk tools (e.g., D365, CFS), monitoring applications (e.g., Kode Labs), and proficiency in Microsoft Office (Excel, Word, Outlook).
Ideal Candidate Profile
- Experienced in SLA-driven service delivery and managing multiple concurrent operational tasks without quality compromise.
- Skilled in escalation management, stakeholder communication, and coordinating across engineering, facilities, vendors, and internal teams globally.
- Comfortable operating in a fast-paced, 24x7 Global Facilities Command Center or Helpdesk environment with strong organizational and reporting capabilities.