Sr. Specialist, Sales Order Management
Valmet (company site, opens in a new tab)4–6 yrsVadodaraOn-siteDirect career pageEst. 6–10 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end management of customer sales orders including order validation, entry into ERP, and lifecycle monitoring to ensure timely delivery and invoicing.
- Coordinate cross-functionally with Sales, Engineering, Production, Planning, Procurement, Dispatch, and Logistics to maintain order accuracy, resolve issues, and support on-time delivery performance.
- Serve as primary contact for customers on order status, documentation, and issue resolution while preparing periodic order status reports and managing KPIs like On-Time Delivery and order backlog.
Minimum Requirements
- 4-6 years of experience in Application Engineering, Customer Service, Supply Chain, or Sales Operations within industrial manufacturing.
- 2-3 years hands-on experience with Salesforce, CPQ, and ERP systems (M3 preferred) or equivalent platforms.
- Strong understanding of industrial valves, order execution processes, and customer order management in an industrial manufacturing context.
- Experience managing order documentation such as Order Acknowledgements (OA) and Proforma Invoices (PFI).
Ideal Candidate Profile
- Experienced in managing complex sales orders with proficiency in ERP and CRM systems for operational order execution.
- Skilled at cross-functional collaboration across sales, production, planning, and logistics to ensure smooth order fulfillment and proactive issue resolution.
- Capable of prioritizing urgent orders and managing multiple concurrent priorities while maintaining accuracy and customer communication.