Product Software Engineer
Wolters Kluwer (company site, opens in a new tab)3–7 yrsPuneOn-siteDirect career pageEst. 6–14 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and support 24×7 application, infrastructure, cloud resources, and containerized services using observability tools like OpenSearch and Grafana.
- Investigate alerts, perform initial troubleshooting using logs, metrics, dashboards, and coordinate incident responses to ensure service availability and performance.
- Create and update ServiceNow incident tickets, escalate critical issues, maintain clear shift handovers, and contribute to dashboard improvements and documentation with AI-assisted troubleshooting.
Minimum Requirements
- 3–7 years of relevant experience in observability, monitoring, application support, infrastructure operations, or production-support roles.
- Bachelor's degree in Computer Science (B.E/B.Tech) or equivalent; Masters degree is a plus.
- Experience with monitoring tools including Grafana, OpenSearch, Dynatrace/New Relic/Datadog/Azure Application Insights, SolarWinds or similar, and basic AWS and Azure knowledge.
- Willingness to work 24×7 rotational shifts including nights, weekends, and holidays with monthly rotation; familiarity with ServiceNow for incident management.
Ideal Candidate Profile
- Experienced in a round-the-clock operational support environment handling alerts and incidents using observability platforms and service management tools.
- Comfortable working with container platforms (Kubernetes) and cloud services monitoring (AWS, Azure) with strong practical troubleshooting skills.
- Able to apply AI tools and scripting within established policies to enhance monitoring, investigation, and documentation efficiency.