Senior Manager_IT Operations Authority & Readiness_Pune
Vodafone Group (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 25–45 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead Operational Readiness Reviews and define criteria for operational acceptance of new IT services and deployments.
- Coordinate go-live readiness activities including Go/No-Go meetings, hypercare planning, and exit criteria enforcement.
- Define and oversee support models, escalation paths, SLAs, KPIs, monitoring, and ensure all operational governance and risk management processes are in place.
Minimum Requirements
- Experience in IT Operations and Service Management with knowledge of Incident, Problem, Change, Release, and Service Transition processes.
- Familiarity with ITIL framework, operational governance, risk management, and stakeholder communication expected.
- Experience with tools like ServiceNow, Jira, and Microsoft Azure.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced managing production go-lives and large-scale IT transformations within complex technology environments.
- Strong background in cross-functional coordination involving Project, Engineering, Development, Vendor and Operations teams.
- Telecom domain experience (OSS/BSS, Managed Services, Oracle, CRM, Middleware, Cloud or Digital platforms) is considered an advantage.