Assistant Manager - Quality Excellence
EXL (company site, opens in a new tab)Uttar PradeshHybridDirect career pageEst. 6–12 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Prepare, publish, and automate daily, weekly, and monthly Quality MIS reports and dashboards using Excel and Power BI.
- Validate, consolidate, and maintain quality data to ensure accuracy, completeness, and consistency for key quality metrics tracking and governance.
- Analyze quality performance trends, identify defects and improvement opportunities, and provide actionable insights to support quality improvement initiatives and stakeholder reporting.
Minimum Requirements
- Proficiency in advanced Microsoft Excel (PivotTables, XLOOKUP/INDEX-MATCH, Power Query) and Power BI (dashboard development, DAX knowledge).
- Experience with data analysis, quality metrics, audits, defect/error analysis, calibration, root cause analysis (RCA), Pareto analysis, and CAPA concepts.
- Graduate degree (field not explicitly mentioned).
- Work Experience Required: Experience in Quality MIS, dashboards, data governance, and performance analytics (specific years not explicitly mentioned).
Ideal Candidate Profile
- Experienced in managing and automating recurring Quality MIS reporting deadlines independently across multiple data sources.
- Skilled in translating large datasets into management-level insights to support operational and quality improvements.
- Strong stakeholder communication ability with knowledge of quality audits, calibration support, and corrective/preventive action tracking.