Engineer III, Systems Reliability Engineering
Levi Strauss & Co. (company site, opens in a new tab)4+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide technical leadership for Product Creation and Master Data operations across multiple platforms including FlexPLM, DaVinci, Infor Nexus, and related integrations.
- Lead complex production investigations involving applications, APIs, middleware, batch processes, and more; coordinate incident resolution and root cause analysis.
- Build and improve Agentic AI workflows for operational triage and investigation; maintain runbooks, operational playbooks, and lead knowledge transfer and release validation activities.
Minimum Requirements
- 4+ years of experience in IT production support, application operations, platform engineering, or Site Reliability Engineering with technical leadership experience.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
- Experience supporting PLM, MDM, enterprise data, integration platforms, or comparable business-critical applications.
- Strong understanding of APIs, middleware, queues, batch processing, file feeds, data controls, and upstream/downstream dependencies.
Ideal Candidate Profile
- Experienced technical lead capable of mentoring junior engineers and coordinating complex technical investigations within enterprise service environments.
- Practical familiarity with ITSM practices, root cause analysis, automation, and validated use of AI tools for operations.
- Ability to collaborate across global teams (India and LATAM) and with multiple stakeholders including product, engineering, and business teams to improve service reliability.