Cloud Engineer II
Rackspace Technology (company site, opens in a new tab)4–5 yrsGurugramRemoteDirect career pageEst. 10–16 LPA
Posted 14h ago
Reach people at Rackspace Technology
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Rackspace Technology you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage and support customer AWS cloud infrastructure across production and non-production environments, resolving medium to complex infrastructure issues.
- Own assigned technical incidents and infrastructure changes, ensuring compliance with SLAs and ITIL processes, including participation in major incident management.
- Work directly with global customers and coordinate with internal teams to troubleshoot and resolve AWS infrastructure problems, providing timely updates and documentation.
Minimum Requirements
- 4-5 years of hands-on experience in AWS Cloud Infrastructure Support and Operations, including production environment management in a Managed Services or Enterprise support setup.
- Mandatory AWS Certified Solutions Architect – Associate certification; AWS Certified SysOps Administrator – Associate is a plus.
- Strong practical knowledge of multiple AWS services (EC2, S3, VPC, RDS, IAM, etc.) and troubleshooting methodologies with experience handling medium to complex incidents.
- Experience with ITSM tools such as ServiceNow or Jira Service Management and understanding of Linux/Windows OS troubleshooting and cloud networking concepts.
Ideal Candidate Profile
- Experienced AWS cloud support engineer comfortable independently diagnosing and resolving complex real-world infrastructure issues without heavy reliance on escalation.
- Able to deliver strong technical ownership and drive incidents through resolution while maintaining communication and SLA adherence in a global, 24x7 support environment.
- Practical AWS infrastructure expertise demonstrated by managing live production environments and interacting effectively with global customers and technical teams.