Lead Logistics Error Handling Specialist
A.P. Moller - Maersk (company site, opens in a new tab)2–5 yrsChennaiOn-siteDirect career pageEst. 10–18 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and resolve operational exceptions, system errors, and workflow issues across Lead Logistics platforms to ensure uninterrupted supply chain operations.
- Perform root cause analysis and implement corrective actions for recurring operational and system errors within defined SLAs.
- Collaborate with cross-functional teams to drive process improvements, support system enhancements deployment, and identify automation opportunities for operational efficiency.
Minimum Requirements
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Information Technology, or related discipline.
- 2–5 years of experience in Supply Chain Management, Lead Logistics, Customer Delivery, Shared Services, or Operational Error Management.
- Hands-on experience with ERP and Supply Chain platforms such as SAP, FACT, SCP, MODS, Athena, or similar applications.
- Strong knowledge of Sales Order and Purchase Order processes, IDOC processing, integration error management, root cause analysis, and continuous improvement methodologies.
Ideal Candidate Profile
- Experience operating in cross-functional environments involving Business, Technology, Product, and Customer Experience teams to resolve complex operational issues.
- Demonstrated ability to meet and maintain SLA targets while driving quality and process standardization through automation.
- Proficient analytical skills with experience in data analysis and reporting to derive actionable business insights for operational risk and performance improvements.