Sr. Support Engineer I
Zinnia (company site, opens in a new tab)5–6 yrsPuneOn-siteDirect career pageEst. 6–12 LPA
Posted 1h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide technical support and troubleshooting for desktop, laptop, printer, and peripheral hardware and software issues, both remotely and on-site.
- Administer workstation security measures including hardening, encryption, anti-virus; deploy software using Intune, Jamf, Kandji.
- Manage IT asset inventory, ensure compliance with software licensing, and achieve performance goals via KPIs and IT Operations SLA metrics.
Minimum Requirements
- 5-6 years of experience in IT Operations/Desktop support.
- Technical knowledge of IT infrastructure, hardware, networking; experience with VMware, Active Directory, DNS, DHCP, SCCM, ITIL processes for Incident, Problem, and Change management.
- Proficiency in Microsoft Windows, hardware/software troubleshooting, and asset management including regular audits.
- Fluency in English and Marathi; experience coordinating with vendors, OEMs, ISPs, and offshore/onshore teams.
Ideal Candidate Profile
- Experienced in full Deskside Technician roles supporting diverse IT equipment, including smart hands, VIP user, and video conferencing support.
- Demonstrates ability to manage workload balancing and maintain SLA adherence using ITSM tools and queue management.
- Familiar with cybersecurity best practices and implementing workstation patch management and security measures.