Customer Success Manager
LEAD School (company site, opens in a new tab)5+ yrsRajkotOn-siteDirect career pageEst. 6–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as the key link between LEAD and partner schools to ensure successful adoption and growth of academic solutions.
- Drive school retention and revenue growth by managing renewals, fee collections, upselling, and cross-selling.
- Conduct training for teachers/staff and coordinate with Academic and Sales teams to maintain program quality and track implementation.
Minimum Requirements
- 5+ years in customer-facing roles within Ed tech, including field sales, account management, or key accounts.
- Experience in collections, upselling, and managing school relationships.
- Graduate degree required; MBA, BTech, or math background preferred.
- Fluency in local language and willingness to travel to partnered schools.
Ideal Candidate Profile
- Experienced in end-to-end school relationship management with focus on retention, revenue, and customer satisfaction.
- Operates with high ownership and structured approach in a fast-paced environment.
- Skilled communicator and trainer comfortable working with multiple stakeholders including school leaders and teachers.