Customer Success Manager
LEAD School (company site, opens in a new tab)5+ yrsSuratOn-siteDirect career pageEst. 6–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage relationships with partner schools to drive adoption, retention, and satisfaction of academic solutions.
- Lead fee collections, renewals, upselling, and support school admission growth.
- Conduct training for teachers/staff and coordinate implementation quality with internal teams.
Minimum Requirements
- 5+ years in customer-facing roles within EdTech including field sales, account management, or key accounts.
- Experience in collections, upselling, and school relationship management.
- Graduate degree required; MBA, BTech, or math background preferred.
- Fluency in local language and willingness to travel to partnered schools.
Ideal Candidate Profile
- Experienced with operational ownership in customer success and revenue growth within education technology.
- Comfortable managing multiple stakeholders including school leaders and internal teams for implementation and support.
- Able to work independently with high ownership and structured problem-solving in a fast-paced environment.