Professional Services Operations Specialist
AppZen (company site, opens in a new tab)5–8 yrsPuneOn-siteDirect career pageEst. 10–18 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage weekly reporting on project status, utilization, realization, margin, backlog, and forecast accuracy.
- Oversee resourcing through capacity planning, weekly staffing, and forecasting hiring and contractor needs.
- Handle project financials including budgets, revenue recognition, billing, and change order management, plus ensure timesheet compliance and SOW financial and compliance review.
Minimum Requirements
- 5-8 years experience in Professional Services operations, PMO, or services finance, with at least 3 years at a SaaS product company.
- Proficient in SaaS PS metrics: utilization, realization, margin, backlog, forecasting, and services revenue recognition methods.
- Advanced Excel and PowerPoint skills; experienced with Salesforce (SFDC) and PSA/PMO tools like GoodDay or Asana.
- Work Experience Required: 5-8 years in domain as stated; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing PS operations with direct ownership of financial and resource forecasting processes in a SaaS environment.
- Skilled at data reconciliation and automation to improve operational efficiency and accuracy.
- Able to communicate clearly and influence cross-functionally without direct authority, adept in stakeholder management and governance processes.